At Rat Books, we want to ensure your satisfaction with your purchases. This Refund Policy outlines our guidelines for refunds, returns, and exchanges to help you better understand your rights and options when shopping with us. Please read this policy carefully before making a purchase.

 

Refunds and Returns

We accept returns and provide refunds under the following conditions:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving your order. We will arrange for a return and issue a full refund or send a replacement product at no additional cost.

2. Incorrect Product: If you receive an incorrect product due to our error, please notify us within 3 days of receiving your order. We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item, if necessary.

How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

1. Contact our customer support team at mail@ratbooks.com and provide your order number, the reason for the return, and any supporting details or images, if applicable.

2. Our customer support team will guide you through the return process and provide you with a return authorization if necessary.

3. Ensure that the product is securely packaged for return to prevent damage during transit.

4. Ship the product back to us at the address provided by our customer support team.

Refund Processing

Once we receive your returned product and confirm that it meets our refund criteria, we will process your refund within 5 business days. The refund will be issued using the same payment method used for the original purchase.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at mail@ratbooks.com. We are here to assist you and ensure your shopping experience with Rat Books is a positive one.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page with the revised effective date.

By making a purchase on Rat Books, you agree to the terms of this Refund Policy. Please review it periodically to stay informed about our refund and return guidelines.